All UK mainland deliveries are shipped by DHL and will require a signature on delivery. You will receive a notification by email and text if you have provided us with your mobile number indicating date of delivery and usually a 2 hr window which may be changed if you wish.
This is Free for all UK sales over £50.00
International shipments are usually sent via Royal Mail International signed for and tracked to most destinations.
The cost is £35.00 for standard delivery 5-6 days to most of Europe. Please ask for a quote for other destinations.
We can send Express 1-2 days to most of Europe and the US for £45.00 please ask for a quote for other destinations.
We would like you to be 100% satisfied with your purchase and offer a simple and stress-free returns policy in the event that you are not.
We sincerely want you to be fully satisfied with the fit of your Flying Changes garments.
So please don’t worry – Flying Changes will always support customer purchases.
PURCHASE OF AN IN-STOCK OR STANDARD SIZE ITEM:
If the jacket arrives and it doesn’t fit, you can simply return it to us, unworn, within 14 days of receipt, in the original packaging, with the labels still attached for a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment.
UK customers, please contact us for a package label.
We can make minor alterations, sleeve lengths for example, or make minor adjustments to body widths for just £45.00 including UK return postage.
If the garment requires fully customised measurements, we will remake the garment for just £80.00 with all the required measurements, including UK return postage.
For International customers, we will alsways check the sizing with you before shipping, thereby avoiding most problems. However, should the fit not be quite right, we will always work with our customers to find the best solution. We also have several retailers in the US who we may be able to put you in contact with to further assist us.
PURCHASE OF A GARMENT WHERE YOU HAVE ALREADY SUBMITTED YOUR OWN MEASUREMENTS FOLLOWING OUR STEP BY STEP GUIDE.
If the garment arrives and it does not fit well, we will either help you have it adjusted by a local tailor or we will remake the coat free of charge for you.
This is a very rare occurrance with our products but we are always ready to sort out any issues should they occur.
Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Faulty items will be replaced, repaired or refunded at the discretion of the Flying Changes Customer Services team following evaluation. Where economically viable, we will always seek to repair an item, at our cost, as a first resort. In instances where this is impractical we will then opt to swap your faulty product with a like-for-like replacement. In the event that we are out of stock, we will refund you the cost of the product in full. In all instances where manufacturing faults are identified, the customer’s return postage costs will be refunded.
Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty. If you have damaged your product in an accident, or through sustained and long-term use, then please contact us as it is likely that we’ll be able to repair it for you, for just a small charge.
We offer hassle free returns on all our products, with the exception of the hats. This is simply because for safety reasons we are not allowed to do so.
Refunds bespoke items:
Every garment is 100% individually tailor-made and handmade according to the customer’s preferences. We work very hard with our customers to ensure all the design details and measurments are correct before the order is processed. Hence, we DO NOT offer refunds if you have simply changed your mind 😊 We will however, always endeavour to work with our customers and make any changes that are feasibly possible to the garment at cost, if for any reason a change to the design is required.
Following Brexit and Covid, if we agree to accept an order for fast tracking, although we will do everything we possibly can to ensure it arrives on time, we can not guarantee this. Delivery delays are sadly beyond our control and therefore do not constitute a reason for cancelling the order.
Please email us at firstname.lastname@example.org, outlining the nature of the return. Please include your Order ID and Order Date.
Please then return the product to Flying Changes, Delta 607, Delta Office Park, Welton Road, Swindon, SN5 7XF
If you are in the US please contact us first and we will give you the details of your nearest stockest. The garment may be returned there.
You are liable for the package and its contents until received by us. We therefore strongly recommend that all returns to us are sent via a Recorded service.
When we receive your return we will process it quickly and will refund you on any monies owing directly to the card you used to purchase your original item(s).or via Paypal or direct transfer.
Return postage costs
For all items returned for an exchange or refund, postage costs fall to the customer. For all items returned as faulty, and accepted as so by us, the postage costs will be reimbursed by Flying Changes to the customer at a rate equivalent to Royal Mail’s First Class Recorded service (UK customers) or Royal Mail’s International Signed For service (international customers).
Amending an Order:
If you would like to amend your order, please call customer services on +44 (0) 01793 676516 or email email@example.com
Please note it may not be possible to amend an order for a bespoke item if the production has already commenced.